2017貴州省職業(yè)院校技能大賽酒店服務(wù)賽項(xiàng)客房中式鋪床項(xiàng)目英語(yǔ)口試題庫(kù)_第1頁(yè)
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1、12017貴州省貴州省職業(yè)院校技能大賽中職組酒店服務(wù)賽項(xiàng)職業(yè)院校技能大賽中職組酒店服務(wù)賽項(xiàng)客房中式鋪床項(xiàng)目英語(yǔ)口試題庫(kù)客房中式鋪床項(xiàng)目英語(yǔ)口試題庫(kù)情景應(yīng)答及答題要點(diǎn)：1.Q：HowdoyourespondifaguestwantstobuysomethingnicetotakebacktohislittlegirlA：Iwillrecommendthehotelgiftshoptotheguest.iftimepermitsIwillr

2、ecommendthelocalmarkettohimaswell.2.Q：YoucometomakeuproomfaguestbuthetellsyouthatheprefersitlaterbecauseheisbusydoingsomepaperwkwhatwillyousayA：Iwillsay:That’sallright.Iwillcomebacklater.Whattimewoulditbeconvenientfyousi

3、r3.Q：Youaremakinguproomswhenaguestcomesasksyoutoreschedulecleanuphisroomnowsinceheishavingavisitinanhour.WhatwillyousayA：Iwillsay:Weusuallydothecheckoutroomsfirstbutwecanmakeuproomsearlieronrequest.4.Q：Whatwillyoudoifthe

4、guestsaysthatshewantstouseherhairdryerbutit’s110voltsA：IwilltelltheguestthattheelectricalvoltageinChinais220volts.Iwillsendheratransfmerahairdryerf220volts.5.Q：Iftheguestsaysthathewillleavecomeback2dayslaterheisnotableto

5、takethelaundrythenextday.WhatwillyousayA：Iwilltellhim:theyprovide“holdfreturn”serviceintheLaundryDepartmentwherehecanhavehislaundrykeptuntilhereturns.313.Q：Whatwillyoudoiftheguestwantstosurftheinterinthehotel？A：Iwilltell

6、theguestthatthehoteloffersfreeinterserviceintheroom.BesidesguestisalwayswelcometotheBusinessCentretheInterCafofthehotel.14.Q：What’stheinfmationyougivewhenyou’reintroducingaguestroomtotheguest？A：Iwillintroducetheequipment

7、theservicesprovidedspecialfacilitiestheviewtheguestmaygetfromtheroom.15.Q：WhenaguestcallstoaskifyoucansendsomeonetotakeherlaundrywhatwillyousayA：SureIwillinfmthevalettopickupyourlaundry.MayIhaveyourroomnumberplease15.Q:Y

8、oushowtheguesttohisroomheaskswherehecangettheslippers.WhatwillyousayA:“Letmegettheslippersfyoutheyarehereinthewardrobe.”17.Q：IftheguestsayshewouldliketosleeplatethenextmningwhatwillyousuggestA：Pleasepressthe“DoNotDisturb

9、”(DND)buttonbefeyougotobedyouwon’tbedisturbedthenextmning.18.Q：Aguestwondersiftheoutdoswimmingpoolofthehotelisarightplacetocooloffrelax.A:Ouroutdorooftopswimmingpoolfeaturesa150metrelongpool.Itpresentsanexcellentoasisfth

10、egueststocooloffrelaxafterabusyday.19.Q:IftheguestasksyoutolookafterthebabyfherwhatwillyousayA:I’msrymadam.Ican’tdothat.It’sagainstourhotel’sregulation.Butwehaveaverygoodbabysittingservice.Thesittersarewelleducatedreliab

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